We are committed to providing customers with a dependable and transparent shipping experience from the moment an order is placed until it arrives at the destination. Delivery estimates are provided to help customers plan accordingly, but these timeframes are intended as general expectations and are not guaranteed arrival dates. Under normal conditions, most orders are expected to be delivered within approximately ten to twenty business days after the order has been successfully processed and payment has been confirmed. Actual delivery times may differ depending on destination, carrier schedules, order volume, customs procedures, and other transportation-related circumstances.
After an order is submitted, it enters a processing stage where the information is reviewed, products are prepared, and items are carefully packaged for shipment. Customers are encouraged to confirm all shipping details before completing checkout. Once an order has begun processing, updates to important delivery information, including the recipient name, shipping address, phone number, or other details, may not always be possible. Providing complete and accurate information at checkout, including correct postal codes and apartment or unit details when needed, helps reduce delays and delivery complications.
Orders totaling $20 or more are eligible for free shipping. Orders that do not meet the required amount may have shipping fees calculated and displayed during checkout. Available shipping methods may vary depending on the delivery location and carrier availability. While efforts are made to provide accurate shipping information, final delivery timing depends on transportation conditions and the performance of the selected carrier.
Shipping schedules may be affected during periods of increased demand, including holidays, seasonal shopping periods, promotional campaigns, and other high-volume times. Additional delays may also occur due to circumstances outside of direct control, such as severe weather, natural events, transportation interruptions, customs inspections, carrier delays, or unexpected logistical challenges. When these situations occur, customers may need to allow additional time for their orders to arrive.
In some cases, inventory changes may occur after an order has been submitted. Unexpected supply limitations, stock adjustments, or fulfillment challenges may affect the availability of certain items. If a product cannot be shipped, customers will be notified when appropriate. Depending on the situation, unavailable items may be removed from the order and the related amount may be refunded. Other available products from the same order may continue through the fulfillment process when possible.
Once an order has been shipped, customers should review the tracking information provided for delivery updates. Tracking details may show different stages of transportation, including preparation, carrier acceptance, movement between facilities, customs review, arrival at regional distribution centers, and final delivery. Occasionally, tracking information may not update immediately while a package is in transit or waiting for a new carrier scan. A temporary lack of tracking activity does not always indicate a problem with the shipment.
Delivery attempts may not be completed due to reasons such as an unavailable recipient, restricted access to the delivery location, incomplete address information, or circumstances preventing safe delivery. If a carrier cannot complete delivery, additional attempts may be made depending on the carrier’s procedures, or the package may be returned. Customers should monitor tracking updates and make reasonable arrangements to receive packages when necessary. If a shipment is returned because delivery could not be completed, customers may contact support for assistance with available options.
Orders may be canceled before shipment in certain situations, including unavailable products, unsupported delivery locations, unsuccessful payment authorization, or inability to verify shipping information. When an order cannot be completed, customers will receive appropriate communication and any eligible refund will be processed according to the applicable procedures.
Customers should inspect packages after delivery to confirm that the correct products have arrived and that items are in acceptable condition. If a package contains an incorrect item, arrives damaged, or has another fulfillment issue, customers should contact support promptly. Providing details about the order and the issue allows the support team to review the situation and determine the most suitable solution. Depending on the circumstances, assistance may include return guidance, replacement options, or refund support.
For requests based on personal preference, such as changing a product style, size, or variation, customers may need to follow the standard return process for the original item and place a separate order for the desired replacement. This approach helps maintain accurate inventory records and ensures that each transaction is handled properly.
If a package appears delayed beyond the estimated delivery period, customers should first review the latest tracking information and any carrier updates. When tracking details are unavailable or a shipment remains delayed for an extended time, our support team can assist with reviewing the order status and providing additional guidance.
We are dedicated to maintaining clear communication and providing helpful assistance throughout the shipping process. Although certain delivery situations depend on external factors, we continue to focus on accurate order handling, reliable shipping support, and a positive customer experience. For questions regarding shipping, tracking information, or delivery concerns, please contact us at [email protected] or call 1-800-524-9574.
6295 SAGE AVE
FIRESTONE, CO 80504